Welcome to Heavenly Memories Ltd. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General Information
These Terms and Conditions govern your use of the Heavenly Memories Ltd. website (heavenly-memories.com), our services, and products. By accessing or using the site, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, please refrain from using the website.
2. Product Availability
We strive to ensure that all products listed on our website are available and in stock. However, in the event that an item is out of stock, we will notify you and provide alternatives or a refund if applicable. Product availability is subject to change without notice.
3. Order Process
By placing an order through our website, you are making an offer to purchase the products selected, subject to availability and acceptance by us. Once your order is confirmed, you will receive an order confirmation email. Please ensure all details are correct. If there are any discrepancies, please contact us immediately.
4. Pricing
All prices listed on the website are in GBP and are inclusive of VAT unless stated otherwise. We reserve the right to change the prices of products at any time without prior notice. However, once an order is confirmed, the price at the time of order confirmation will apply.
5. Payment
We accept various payment methods, including credit/debit cards and PayPal. All payments are processed securely. By completing a purchase, you authorize us to charge your chosen payment method for the total order value, including any applicable taxes and shipping costs.
6. Shipping and Delivery
We offer various shipping options for deliveries within the UK. Delivery times are estimates and may vary based on the delivery address, availability of products, and shipping method chosen. Any delivery delays are not the responsibility of Heavenly Memories Ltd., but we will make every effort to ensure your order reaches you as soon as possible.
7. In-Store Pickup
Customers can reserve products online and pick them up at our Bristol location. We will notify you when your items are ready for pickup. If you do not collect your items within the specified timeframe, we may cancel the reservation and restock the items.
8. Returns and Exchanges
We offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you can return it in its original condition with proof of purchase for a refund or exchange. Some items, such as personalized or opened products, may not be eligible for return. Please refer to our Return Policy for full details.
9. Customer Account
To make your shopping experience smoother, you can create an account on our website. This allows you to track orders, manage personal details, and save your payment information for faster checkout. You are responsible for maintaining the confidentiality of your account login details.
10. Privacy and Data Protection
We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your personal data as described in the Privacy Policy.
11. Intellectual Property
All content on the website, including text, graphics, images, logos, and software, is the property of Heavenly Memories Ltd. or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content from the website without permission.
12. Limitation of Liability
Heavenly Memories Ltd. will not be held responsible for any damages or losses arising from the use of the website or our products, including but not limited to direct, indirect, or incidental damages. This includes issues such as lost data, damage to hardware, or failure of products.
13. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective as soon as it is published. We encourage you to review these terms regularly to stay informed of any updates.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.